821 Business Communication in German Language

821 Business Communication in German Language

  • Study programme and level: University degree programme Public sector governance 1st Cycle
  • 2nd or 3rd year
  • 6 ECTS
  • Course type: Elective
  • Tutorial: 30
  • Other forms of study: 30
  • Individual work: 120
  • Lecturer: Margit Horvath, Lecturer

 

1. Objectives and competences

Student is able to:

  • address foreign business partners in accordance with the code of business practice in German speaking countries
  • make small talk in German,
  • welcome visitors in accordance with the business meeting etiquette
  • present a company, departments, field of work and responsibilities
  • write e-mail messages (invitation, apology, reservation, etc.)
  • make basic conversation on the phone in various  business situations
  • prepare a presentation of a company and answer questions from the audience
  • write an inquiry, offer and order
  • react properly while dealing with complaints

Competences:
Students is able to:

  • use the essential business language with German speaking customers in different standard business situations
  • show competence in reading and listening business German at elementary and intermediate level
  • show business German writing skills at elementary and intermediate level
  • use the phone in business situations at basic and intermediate level
  • use online sources for lifelong learning of German

2. Content

    • Making contact, introductions, code of business  practice in German speaking countries
    • Visitor reception (entertaining, offering help and giving information)
    • Presentation of a company (fields of work and responsibilities)
    • Invitation to a business appointment (business lunch)
    • Using the phone and business correspondence: making appointments and changing arrangements
    • Trade fair visit
    • Inquiry, offer, order
    • Dealing with complaints

    3. Readings

    a) Obvezna literatura in viri (Typical textbooks and readings):

    • Margit Horvath, Poslovna komunikacija v nemščini, 2012/2013, 100 str., (študijsko gradivo)
    • dvojezični spletni slovar: na www.pons.si
    • enojezični spletni slovar: DWDS: https://www.dwds.de/wb/Verwaltung

    b) Dodatna literatura in viri:

    • tuji spletni viri in izbrani članki/video prispevki za pisne komentarje in ustne predstavitve
    • Online Grammatikübungen und -erklärungen: https://www.grammatiktraining.de/uebungen.html

    4. Intended learning outcomes

    Student straightens the basic knowledge of general German and gains the elementary terminology of business language.

    5. Learning and teaching methods

      • Practical work
      • E-learning (Moodle)
      • Presentationand written report
      • Role playing 

      6. Assessment

      • Coursework /active class participation (15 %)
      • Presentation and written report (15 %)
      • Test (10 %)
      • Written exam (60 %)
      • Oral exam (if necessary)