868 Business Process Informatisation in Public Administration

868 Business Process Informatisation in Public Administration

  • Study programme and level: University Study Programme in Administrative Information Science - 1st Cycle
  • 2nd year
  • 6 ECTS
  • Course type: Core
  • Lectures: 45
  • Tutorial: 30
  • Other forms of study: 15
  • Individual work: 90
  • Lecturer: Tina Jukić, PhD

    1. Objectives and competences

    The aim of the course is to:

    • graduate is educated about the role of business processes in administrative operation and their meaning for the efficiency of administrative operation
    • graduate is educated about concepts techniques, design and implementation of IS in public administration
    • graduate is educated about organisational viewpoints and basics of project-oriented approach to IS development


    • understanding of business processes analysis and their informatisation
    • independent critical analysis of business systems and business processes
    • ability to rationalize and reengineer in the function of further informatisation and development
    • definition of users’ information requirements and their modelling
    • collaboration or independent leadership at projects of  reengineering and informatisation of business processes.

    2. Content

    • Conceptual an theoretical framework
    • Analysis of business system analysis in the context of informatisation
    • Selected methods and techniques for business system analysis
    • Approaches to planning and development of information systems
    • Information system life cycle with an emphasis on the logical design
    • Key success factors in business informatisation
    • User requirements gathering methods and techniques
    • Approaches to process modelling
    • Approaches to data modelling
    • Presentation of the most important data models
    • Evaluation of informatisation projects
    • Management of informatisation projects

    3. Readings

    • Kovačič A., Bosilj-Vukšič V.(2005). Management poslovnih procesov. Ljubljana: GV Založba. Izbrana poglavja, 100 str.
    • Sharp, A., McDermott, P. (2009). Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition. Norwood, MA: Artech House, Inc.
    • Kovačič, A., Vintar M. (1994). Načrtovanje in gradnja informacijskih sistemov. Ljubljana: DZS. Izbrana poglavja, 100 strani.
    • Shelly B. et al. (2008). Systems Analysis and Design, Thomson Course Technology.
    • Ritchie, C. (2008). Database Principles and Design. London: Cengage learning EMEA. Izbrana poglavja, 150 strani.
    • E-learning materials in Moodle

    4. Intended learning outcomes

    • Student is capable of independent critical analysis of organisation's business processes; definition of their information requirements; independently lead or collaborate at projects of content design or specification of IS in public administration.

    5. Learning and teaching methods

    • lecture
    • practical work
    • seminar paper
    • (group) presentation
    • case study
    • e-learning
    • study consultation

    6. Assessment

    • Written or/and oral exam which can be passed with two mid-term exams (50 %)
    • Seminar work with presentation (50 %)