821 Business Communication in German Language

821 Business Communication in German Language

  • Study programme and level: Interdisciplinary University Study Programme in Administrative Information Science - 1st Cycle
  • 2nd or 3rd year
  • 6 ECTS
  • Course type: Elective
  • Tutorial: 30
  • Individual work: 150
  • Lecturer: Margit Horvath

1. Objectives and competences

Student is able to:

  • address foreign business partners in accordance with the code of business practice in German speaking countries
  • make small talk in German,
  • welcome visitors in accordance with the business meeting etiquette
  • present a company, departments, field of work and responsibilities
  • write e-mail messages (invitation, apology, reservation, etc.)
  • make basic conversation on the phone in various  business situations
  • prepare a presentation of a company and answer questions from the audience
  • write an inquiry, offer and order
  • react properly while dealing with complaints

Competences:
Students is able to:

  • use the essential business language with German speaking customers in different standard business situations
  • show competence in reading and listening business German at elementary and intermediate level
  • show business German writing skills at elementary and intermediate level
  • use the phone in business situations at basic and intermediate level
  • use online sources for lifelong learning of German.

2. Content

  • Making contact, introductions, code of business  practice in German speaking countries
  • Visitor reception (entertaining, offering help and giving information)
  • Presentation of a company (fields of work and responsibilities)
  • Invitation to a business appointment
  • Using the phone and business correspondence: making appointments and changing arrangements
  • Trade fair visit
  • Inquiry, offer, order
  • Dealing with complaints

3. Readings

  • Obvezna literatura in viri (Typical textbooks and readings):
    • Margit Horvath, Poslovna komunikacija v nemščini, 2012/2013, 100 str., (študijsko gradivo)
    • dvojezični spletni slovar: na www.pons.si
  • Dodatna literatura in viri:
    • tuji spletni viri in časopisni članki
    • katerakoli slovnica nemškega jezika

4. Intended learning outcomes

  • Student gains/straightens the basic knowledge of general German and learns the elementary terminology of business language.

5. Learning and teaching methods

  • Practical work
  • E-learning (Moodle)
  • Presentation
  • Role playing 

6. Assessment

  • Coursework /active class participation (15%)
  • Presentation and written report (15%)
  • Test (10%)
  • Written exam (60%)
  • Oral exam (if necessary)