1629 Business Process Management and Reengineering

1629 Business Process Management and Reengineering

  • Study programme and level: Professional degree programme Administration 1st Cycle
  • 3rd year
  • 6 ECTS
  • Course type: Core
  • Lectures: 45
  • Tutorial: 30
  • Other forms of study: 45
  • Individual work: 60
  • Lecturer: Anamarija Leben, MSc



1. Objectives and competences



  • Qualified knows detecting proper business processes for the reengineering
  • Student knows detecting business process weaknesses
  • Student defines key process indicators
  • Student knows to renew business process
  • Student know to use methods and techniques of static and dynamic process modelling
  • Student can simulate the business process
  • Student can plan the new business process


  • Student has capability of understanding business processes and its legitimacy
  • Is trained for business process modelling
  • Student can simulate business processes and is skilled for analyses of reengineering impacts
  • Is qualified for leading the team dedicated for the business process reengineering
  • Is capable of critical data analysis of the business process indicators


2. Content

  • Process meaning for the organisation
  • Differences between traditional and process organisation
  • Dynamic components of the business process
  • Key performance indicators of the process
  • Process modelling
  • Usage of the software for the process simulations
  • Information and communication technology support of the business processes
  • Formation of the team for the Business process reengineering and process improvement
  • Introducing information and communication technology into the process
  • Impact of the information technology on the processes
  • Practical examples of the business process reengineering
  • New organisation forms of business

3. Readings


  • Kovačič, A., Peček, B. (2006). Prenova in informatizacija delovnih procesov. Ljubljana:  Fakulteta za upravo
  • Kovačič, A., Bosilj Vukšić, V. (2005). Management poslovnih procesov. Ljubljana: GV Založba
  • McCormack, K. (2007). Business process maturity. McCormack
  • Madison, D. (2005). Process Mapping, Process Improvement, and Process Management. Paton press


4. Intended learning outcomes


Knowledge and understanding:
Student is qualified for

  • the business process reengineering,
  • is capable of defining key process indicators,
  • is able to model the process with the visual interactive program also simulate the process,
  • with the guidelines gained through the presented cases and can suggest process improvements and predict their influences on the key process indicators

5. Learning and teaching methods

  • student preparations for lectures
  • lecture
  • student preparations for tutorials
  • tutorials
  • e-learning
  • case study
  • seminar paper

6. Assessment

Type (examination, oral, coursework, project):

  • exam (written and/or oral) (60%) 
  • case study (405)