1612 Administrative Operation

1612 Administrative Operation

  • Study programme and level: Professional degree programme Administration 1st Cycle
  • 2nd year
  • 8 ECTS
  • Course type: Core
  • Lectures: 60
  • Tutorial: 30
  • Other forms of study: 70
  • Individual work: 80
  • Lecturer: Janez Stare, PhD

 

 

1. Objectives and competences

 

Objectives
Student:

  • use methods of work that promote customer satisfaction
  • select an appropriate manner and form of business communication
  • analyze and adjust the procedures of records management
  • analyze the cost-effectiveness and safety of the administrative operation
  • choose the appropriate organization of business events.

Competences:

  • the ability to design and to use a uniform business image of the organization
  • the ability to manage relationships with customers
  • the ability to control, critical evaluation and problem solving in the records management field
  • ability to analyze and provide a safe and healthy working environment
  • the ability to provide rationality in administrative opreation.

 

2. Content

  • The concept and role of administrative operation
  • Uniform business image
  • Official facilities and safety
  • Culture of communication
  • Document management
  • Working procedures of document management
  • Type, storage and protection of documents
  • Protecting confidential data
  • Streamlining of administrative operations
  • Safety and Health at Work
  • Organization of business events
  • Public Information

3. Readings

 

  • Stare, Janez: Upravno poslovanje. Fakulteta za upravo, Ljubljana, 2010.
  • Kovač. P., Remic. M., Stare. J.: Uredba o upravnem poslovanju z uvodnimi pojasnili in z izvedbenimi akti. Uradni list, Ljubljana, 2008, v tisku, predvidena izdaja junij 2008, predviden obseg do 200 str.
  • Janka, Franz. Arbeitsentlastung durch Sekretariat und Assistenz. Falken Verlag, Niederhausen, 2000, 207 str.
  • Predpisi s področja upravnega poslovanja.

 

4. Intended learning outcomes

 

  • Študenti bodo zmožni razumeti pomen enotne podobe organizacije. Znali bodo rešiti probleme povezana z upravljanjem dokumentarnega gradiva. Poznali bodo vidike oblikovanja varnega in zdravega delovnega mesta ter racionalizacije upravnega poslovanja. Znali bodo izbrati in organizirati primerno obliko poslovnega dogodka.

5. Learning and teaching methods

  • lecture
  • practical work
  • coursework
  • (group) presentation
  • case study
  • problem based learning
  • e-learning
  • individual tutorial

6. Assessment

  • Written (and/or oral) examination (condition: positive evaluation of the exam) (60%)
  • Active participation (individual and/or group work, e-learning, test, essay) course work (seminar work, project work, oral presentation of work) (40%)

Final assessment of the course is the sum of the written (and / or oral) examination and other partial estimates of commitments that are finished before the time of examination.