838 Process Management

838 Process Management

  • Study programme and level: University degree programme Public sector governance 1st Cycle
  • 2nd or 3rd year
  • 6 ECTS
  • Course type: Elective
  • Lectures: 20
  • Other forms of study: 70
  • Individual work: 90
  • Lecturer: Bojan Peček, PhD


1. Objectives and competences


  • Giving student knowledge about process dynamics
  • Train student for use of the simulation methods
  • Giving student knowledge about process presentation in matrix form and knowledge about its advantages
  • To learn the Tabular Application Development method


  • Student  is capable of analysing process dynamics for the communication in the process reengineering group
  • Student is capable of controlling methods of process simulations and is capable for the development and improvement of processes
  • Is qualified for the most demanding analyses of the processes and is qualified for the leadership of the process improvement group
  • Is equipped with the knowledge for the matrix calculus
  • Has skills needed for the development and improvement of the process
  • Is qualified for being leader of the process  improvement team

2. Content

  • Process concepts
  • Statically modelling of the process
  • Business Process Management Notation standard
  • Dynamic process modelling
  • Process performance indicators
  • Bases of the process simulation
  • Process simulation using Visual Interactive Modelling  Simulation
  • Process presentation through matrix methods
  • Tabular Application Development methodology
  • Activity table
  • Process Reengineering
  • Case study

3. Readings

  • Madison, D:. Process Mapping, Process Improvement, and Process Management. Paton press, 2005 (298 strani)
  • Damij, T.: Tabular Application Development; Springer Verlag, 2001 (186 strani)
  • Havey, M.: Essential Business Process Modeling; O'Reilly, 2005 (30 strani)
  • McCormack, K.: Business process maturity, McCormack, 2007

4. Intended learning outcomes

Knowledge and understanding:
Student knows how to: manage process, execute process simulations, is capable to suggest improvements and collaborate in a team for the process improvement

5. Learning and teaching methods

Classical method of lecturing
Work in laboratory where students gets knowledge of use of the discrete event simulation software and process simulations

6. Assessment

Type (examination, oral, coursework, project):

  • Project of the process analyses (20 %)
  • Oral defence of the work (10 %)
  • Test of knowledge of the software for the visual process simulation (20 %)
  • Classical written exam of the knowledge (50 %)