838 Process Management

838 Process Management

  • Study programme and level: Interdisciplinary University Study Programme in Administrative Information Science - 1st Cycle
  • 3rd year
  • 6 ECTS
  • Course type: Elective
  • Lectures: 20
  • Other forms of study: 70
  • Individual work: 90
  • Lecturer: Bojan Peček, PhD

1. Objectives and competences

Obectives

  • Giving student knowledge about process dynamics
  • Train student for use of the simulation methods
  • Giving student knowledge about process presentation in matrix form and knowledge about its advantages
  • To learn the Tabular Application Development method

Competences

  • Student  is capable of analysing process dynamics for the communication in the process reengineering group
  • Student is capable of controlling methods of process simulations and is capable for the development and improvement of processes
  • Is qualified for the most demanding analyses of the processes and is qualified for the leadership of the process improvement group
  • Is equipped with the knowledge for the matrix calculus
  • Has skills needed for the development and improvement of the process
  • Is qualified for being leader of the process  improvement team

2. Content

  • Process concepts
  • Statically modelling of the process
  • Business Process Management Notation standard
  • Dynamic process modelling
  • Process performance indicators
  • Bases of the process simulation
  • Process simulation using Visual Interactive Modelling  Simulation
  • Process presentation through matrix methods
  • Tabular Application Development methodology
  • Activity table
  • Process Reengineering
  • Case study

3. Readings

  • Madison, D:. Process Mapping, Process Improvement, and Process Management. Paton press, 2005 (298 strani)
  • Damij, T.: Tabular Application Development; Springer Verlag, 2001 (186 strani)
  • Havey, M.: Essential Business Process Modeling; O'Reilly, 2005 (30 strani)
  • McCormack, K.: Business process maturity, McCormack, 2007

4. Intended learning outcomes

Knowledge and understanding:

  • Student knows how to: manage process, execute process simulations, is capable to suggest improvements and collaborate in a team for the process improvement.

5. Learning and teaching methods

  • Classical method of lecturing
  • Work in laboratory where students gets knowledge of use of the discrete event simulation software and process simulations.

6. Assessment

Type (examination, oral, coursework, project):

  • Project of the process analyses (20%)
  • Oral defence of the work (10%)
  • Test of knowledge of the software for the visual process simulation (20%)
  • Classical written exam of the knowledge (50%)