643 Business Process Management and Reengineering

643 Business Process Management and Reengineering

  • Study programme and level: Professional degree programme Administration 1st Cycle
  • 3th year
  • 6 ECTS
  • Course type: Core
  • Study field: Business Administration Module
  • Lectures: 45
  • Tutorial: 30
  • Other forms of study: 15
  • Individual work: 90
  • Lecturer: Bojan Peček, PhD

 

1. Objectives and competences

Goals:

  • Qualified knows detecting proper business processes for the reengineering
  • Student knows detecting business process weaknesses
  • Student defines key process indicators
  • Student knows to renew business process
  • Student know to use methods and techniques of static and dynamic process modelling
  • Student can simulate the business process
  • Student can plan the new business process

Competences:

  • Student has capability of understanding business processes and its legitimacy
  • Is trained for business process modelling
  • Student can simulate business processes and is skilled for analyses of reengineering impacts
  • Is qualified for leading the team dedicated for the business process reengineering

2. Content

  • Process conception
  • Differences between traditional and process organisation
  • Dynamic components of the business process
  • Key performance indicators of the process
  • Process modelling
  • Business process simulation
  • Usage of the software for the process simulations
  • Information and communication technology support of the business processes
  • Business process reengineering
  • Practical examples of the business process reengineering
  • Impact of the information technology on the processes
  • New organisation forms of business

3. Readings

  • Kovačič, A., Peček, B.: Prenova in informatizacija delovnih procesov, Fakulteta za upravo, elektronski vir, 2006, 200 str.
  • Kovačič, A., Bosilj Vukšić, V.: Management poslovnih procesov, GV Založba, Ljubljana, 2005, 150  str.
  • McCormack, K.: Business process maturity, McCormack, 2007
  • Madison, D:. Process Mapping, Process Improvement, and Process Management. Paton press, 2005

4. Intended learning outcomes

Student is qualified for the business process reengineering. He is capable of defining key process indicators. He or she is able to model the process with the visual interactive program also simulate the process. With the guidelines gained through the presented cases je can suggest process improvements and predicted their influences on the key process indicators.

5. Learning and teaching methods

  • Lecturing
  • Tutorial
  • Case studies

6. Assessment

Seminary paper with presentation and oral exam (100%)