598 Standardization Systems

598 Standardization Systems

  • Study programme and level: Master’s joint study programme Management in Administration 2nd Cycle
  • 2nd year
  • 7 ECTS
  • Course type: proffesional elective
  • Lectures: 21
  • Seminar: 11
  • Other study activities: 118
  • Individual work: 60
  • Language: English, Serbian, Slovene
  • Lecturer: Ivana Mijatović, PhD


1. Content (Syllabus outline)

Concept, development and importance of standardization. The objectives and principles of standardization. International standardization. The European standardization system. Standardization and optimization.
Classification standards. The quality standards. Internal standards. The concepts and the role of accreditation and certification. Standardization in the service industry and public administration. Mechanisms of spreading standards. Work in the workshops deepens the knowledge of the standards, the importance of standardization and critically analyze past experience. In debates, case studies and discussions shed light on the possible applications in government and public sector.

2. Readings

  • Mijatovic I., Živkovic N., (Eds), Standardization, Protypes and Quality: A Means of Balkan Countries' Collaboration, Zlatibor, Serbia, Proceedings of the 7th International Conference, 2010.
  • Hesser W., Feilzer A., de Vries H.J., Standardization in Companies and Markets, Helmut Schmidt University Germany and Erasmus University of Rotterdam Netherlands, 3rd Edition, 2010.
  • de Vries H.J., Standardization – A Business Approach to the Role of National Standardization Organizations, Kluwer Academic Publishers, 1999.
  • Murphy C. N. and Yates J. A., The International Organization for Standardization (ISO) Global governance through voluntary consensus, Routledge, New York, 2009.
  • Langenberg T., Standardization  and Expectations, Springer-Verlag Berlin Heidelberg 2006.
  • Swann P., The Economics of Standardization: An Update, Innovative Economics Limited, 2010.
  • Varoufakis G., Ancient Greek Standards – The History and Control of the Materials Which Left Their Mark on Greek Civilization, Athens, 1999.
  • Mijatovic I., West and East – Can the management system standards cross the gap, Proceeding of the 13 th EURAS Workshop 2008, European Academy for Standardisation, Sweden, pp. 187-202, 2008.

3. Objectives and competences

Acquiring specific knowledge about the standardization system and model standardization, types of standards, accreditation and certification systems, processes, products and services.
After completing this course, students will demonstrate an understanding of: concepts and role of standards and standardization; classification of standards; role of standards in service sector (with emphases on role of standards and standardization in public administration) and concepts and roles of accreditation and certification. Students will be familiar with networks of national, regional and international standards development organizations as well as methods to developing standards and mechanisms in the spread of standards.


4. Intended learning outcomes:

Knowledge and understanding:
Student should be able to acquire knowledge in the field of standardization and link them with the previouslyacquired knowledge.


5. Learning and teaching methods:

Lectures with student participation in interactive teaching, presentation of practical examples, case studies,creative workshops, exercises solving specific problems in the application of standards, consultation in the process of seminars. Seminar papers will be presented to the whole group and discuss the results.


6. Assessment

Type (examination, oral, coursework, project):

  • Active participation during lectures 10%
  • Preapering of Student paper 20%
  • Student paper 10%
  • Oral or written exam 60%