592 Benchmarking Analysis Methods
- Study programme and level: Master’s joint study programme Management in Administration 2nd Cycle
- 2nd year
- 7 ECTS
- Course type: proffesional elective
- Lectures: 21
- Seminar: 11
- Other study activities: 118
- Individual work: 60
- Language: English, Serbian, Slovene
- Lecturer: Jože Benčina, PhD
1. Content (Syllabus outline)
- Definition, basic terms and concepts
- Public sector performance measuring criteria
- Benchmarking models
- Benchmarking analyses methods: multivariate analyses, data envelopment analysis
- System of indicators and benchmarking analyses in public sector
- Benchmarking in local government: transparency, indicators, classification of units into comparable groups, citizens participation in decision making
- Case studies
Obvezna literatura/ Compulsory readings
- Keehley, P. & Abercrombie, N., 2008. Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs 2nd ed., Jossey-Bass, p. 1-193.
- Zhu, J., 2008. Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets 2nd ed., Springer,p. 1 - 157.
- Welsh, S. & Comer, J., 2006. Quantitative Methods for Public Administration: Techniques and Applications 3rd iz., Waveland Pr Inc., p. 1 – 312.
Dodatna literatura in viri / Additional Readings
- Russ-Eft, D. & Preskill, H., 2009. Evaluation in Organizations: A Systematic Approach to Enhancing Learning, Performance, and Change Second Edition., Basic Books.
- Saul, J., 2004. Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance, Fieldstone Alliance.
- Monahan, K.E., 2001. Balanced Measures for Strategic Planning: A Public Sector Handbook 1st iz., Management Concepts Inc.
- Penna, R.M., 2011. The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results 1st ed., Wiley.
- Devjak, S., 2002. Kvantitativne metode za analize v upravi. 1. ponatis. Ljubljana: Visoka upravna šola.
3. Objectives and competences
- recognizes and defines problem, asks research questions and/or thesis and defines research hypotheses,
- prepares plan for implementation of benchmarking model and development of system of indicators,
- gathers and analyses information and data using suitable methods like content analysis and comparative analysis,
- analyses phenomena and proves them using adequate methods,
- chooses and uses suitable benchmarking techniques,
- makes critical reflexion to the results of analyses and relates them to the results of earlier studies and situation in public sector,
- prepares comprehensive study report taking into account problem and research framework,
- prepares scientific paper.
Student is qualified
- to plan benchmarking project with all necessary elements,
- to incorporate the problem approach and assert the intended benchmarking model, and to place the work into predefined research and practical framework studying literature and sources,
- to ask research questions and theses and derive and test hypotheses,
- to grasp the meaning of research results, and apply it to situations at hand
- to report results, in the form of research report or research article.
4. Intended learning outcomes:
- understand the importance of performance benchmarking in public sector as the ground for quality and effectiveness improvement,
- be able
- to design program of the implementation of benchmarking in local government environment,
- to define and to use the budgetary indicators
- to define and to use performance indicators (effectiveness, efficiency, economy) and to interpret the results,
- be able to prepare and to perform empirical research of performance measuring using suitable indicators,
- be capable to assess the research result relevancy,
- be able to prepare research results in form suitable for understanding and verification of the research results that are acceptable for the publicity in the relevant publications,
- be able to participate in the team work needed for execution of complex benchmarking analyses and to assess team work process.
5. Learning and teaching methods:
- project work
- seminar paper
- (group) presentation
written and/or oral exam 20%
seminar work (project work, seminar workpaper) and/or oral exam 80%