592 Benchmarking Analysis Methods

592 Benchmarking Analysis Methods

  • Study programme and level: Master’s joint study programme Management in Administration 2nd Cycle
  • 2nd year
  • 7 ECTS
  • Course type: proffesional elective
  • Lectures: 21
  • Seminar: 11
  • Other study activities: 118
  • Individual work: 60
  • Language: English, Serbian, Slovene
  • Lecturer: Jože Benčina, PhD


1. Content (Syllabus outline)

  • Definition, basic terms and concepts
  • Public sector performance measuring criteria
  • Benchmarking models
  • Benchmarking analyses methods: multivariate analyses, data envelopment analysis
  • System of indicators and benchmarking analyses in public sector
  • Benchmarking in local government: transparency, indicators, classification of units into comparable groups, citizens participation in decision making
  • Case studies

2. Readings

Obvezna literatura/ Compulsory readings

  • Keehley, P. & Abercrombie, N., 2008. Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs 2nd ed., Jossey-Bass, p. 1-193.
  • Zhu, J., 2008. Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets 2nd ed., Springer,p. 1 - 157.
  • Welsh, S. & Comer, J., 2006. Quantitative Methods for Public Administration: Techniques and Applications 3rd iz., Waveland Pr Inc., p. 1 – 312.

Dodatna literatura in viri / Additional Readings

  • Russ-Eft, D. & Preskill, H., 2009. Evaluation in Organizations: A Systematic Approach to Enhancing Learning, Performance, and Change Second Edition., Basic Books.
  • Saul, J., 2004. Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance, Fieldstone Alliance.
  • Monahan, K.E., 2001. Balanced Measures for Strategic Planning: A Public Sector Handbook 1st iz., Management Concepts Inc.
  • Penna, R.M., 2011. The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results 1st ed., Wiley.
  • Devjak, S., 2002. Kvantitativne metode za analize v upravi. 1. ponatis. Ljubljana: Visoka upravna šola.

3. Objectives and competences


  • recognizes and defines problem, asks research questions and/or thesis and defines research hypotheses,
  • prepares plan for implementation of benchmarking model and development of system of indicators,
  • gathers and analyses information and data using suitable methods like content analysis and comparative analysis,
  • analyses phenomena and proves them using adequate methods,
  • chooses and uses suitable benchmarking techniques,
  • makes critical reflexion to the results of analyses and relates them to the results of earlier studies and situation in public sector,
  • prepares comprehensive study report taking into account problem and research framework,
  • prepares scientific paper.

Student is qualified

  • to plan benchmarking project with all necessary elements,
  • to incorporate the problem approach and assert the intended benchmarking model, and to place the work into predefined research and practical framework studying literature and sources,
  • to ask research questions and theses and derive and test hypotheses,
  • to grasp the meaning of research results, and apply it to situations at hand
  • to report results, in the form of research report or research article.


4. Intended learning outcomes:

Students will:

  • understand the importance of performance benchmarking in public sector  as the ground for quality and effectiveness improvement,
  • be able
  • to design program of the implementation of benchmarking in local government environment,
  • to define and to use the budgetary indicators
  • to define and to use performance indicators (effectiveness, efficiency, economy) and to interpret the results,
  • be able to prepare and to perform empirical research of performance measuring using suitable indicators,
  • be capable to assess the research result relevancy,
  • be able to prepare research results in form suitable for understanding and verification of the research results that are acceptable for the publicity in the relevant publications,
  • be able to participate in the team work needed for execution of complex benchmarking analyses and to assess team work process.


5. Learning and teaching methods:

  • lecture
  • seminars
  • research
  • project work
  • seminar paper
  • (group) presentation
  • e-learning


6. Assessment

written and/or oral exam 20%
seminar work (project work, seminar workpaper) and/or oral exam 80%