580 Managing Of Business Processes In Administration

580 Managing Of Business Processes In Administration

  • Study programme and level: Master’s joint study programme Management in Administration 2nd Cycle
  • 2nd year
  • 7 ECTS
  • Course type: proffesional elective
  • Lectures: 21
  • Seminar: 11
  • Other study activities: 118
  • Individual work: 60
  • Language: English, Serbian, Slovene
  • Lecturer: Tina Jukić PhD, Barbara Simenunović PhD

 

1. Content (Syllabus outline)

  • Business reengineering and business process management
  • Business reengineering towards e-business and e-government
  • Business process reengineering
  • Selection of the processes for reengineering
  • The role of information technology in the business process reengineering
  • Business process modelling
  • Analysis and simulation of business processes
  • BPR project management
  • BPR tools
  • BPR team
  • Planning the reengineering and introduction of the reengineered processes
  • Case studies from administration

2. Readings

  • Shelly B. et al. (2008). Systems Analysis and Design, Thomson Course Technology. Izbrana poglavja.
  • Davenport T.H. (1993). Process Innovation, Harvard Business School Press, Boston.
  • Giaglis, George M. (2001). A taxonomy of business process modeling and information systems modeling techniques. International Journal of Flexible Manufacturing Systems, 13(2); ABI/INFORM Complete, pg. 209.
  • Harmon, P. (2003). Business process Change, Morgan Kaufmann Publ. San Francisco
  • Kovačič A., V. Bosilj Vukšić (2005). Management poslovnih procesov, Gospodarski vestnik, Ljubljana.

3. Objectives and competences

Objectives:

  • Student is acquainted with the possibilities of reengineering and informatization of business processes while ensuring efficiency, quality performance and competitive advantage.
  • Student identifies a variety of methodological approaches and critical success factors in the field of reengineering and informatization of business processes, and is capable of comprehensive evaluation of the influences and impacts of  reengineering and informatization on the various aspects of organizational functioning
  • Student understands the concept of business process modelling, analysis and simulation, and critically evaluates the current state of the organizational performance and objectives of the reengineering and informatization of business processes.
  • Student is familiar with the specifics of management and reengineering of business processes in the public administration, and trained for the independent application of knowledge in solving the most complex problems in public administration and development of the new knowledge in the field.  He is able to combine this knowledge with other thematic areas, pass it on and use it within the individual research.

Competences:

  • Ability to analyse the theoretical concepts and characteristics of the business process reengineering in the public administration and the effects of reengineering on individual organizational aspects.
  • Student is trained for the independent application of knowledge in solving the most complex problems in public administration and development of the new knowledge in the field.  He is able to combine this knowledge with other thematic areas, pass it on and use it within the individual research.
  • Ability to identify problems, provide critical analysis, synthesis and formulation of proposals for better solutions in the field of execution of business processes and activities.
  • Ability to identify and evaluate various success factors necessary for the successful business process reengineering and, consequently, public administration reform and better use of ICT tools for execution of tasks and activities in public administration.

 

4. Intended learning outcomes:

  • Student is capable of independent critical analysis of organisation's business processes; definition of their information requirements; independent leading or collaboration at projects of content design or specification of IS in public administration.
  • Student is able to integrate his knowledge and understanding, and pass the acquired knowledge to others.  He is able to perform the scientific processing of the specific question or problem and is qualified to pursue independent study and professional training.
  • Student is capable of using the acquired knowledge in his working environment or practice. The student is qualified for application of new concepts, methods, tools and skills in the field of administration at all levels.
  • Acquired knowledge enables in-depth understanding of the theory and application of knowledge in practice through critical evaluation of the current situation, necessary reforms and set objectives.

 

5. Learning and teaching methods:

  • lectures
  • case studies
  • scientific research, seminar paper
  • (group) presentation

 

6. Assessment

  • Seminar paper, case study, research project – public presentation 45%
  • Oral or written  exam 55%