568 E-Government

568 E-Government

  • Study programme and level: Master’s joint study programme Management in Administration 2nd Cycle
  • 1st year
  • 8 ECTS
  • Course type: Core course
  • Lectures: 28
  • Seminar: 14
  • Other study activities: 118
  • Individual work: 80
  • Language: English, Serbian, Slovene
  • Lecturer: Ljupčo Todorovski, PhD, Professor; Tina Jukić, PhD, Assistant Professor, Mirjana Drakulić, PhD. Professor


1. Content (Syllabus outline)

  • Historical context of the e-gov emergence
  • Definitions and e-gov phase models
  • National e-government strategies
  • Evaluating e-government: central aspects
  • E-government evaluation frameworks
  • Digital divide
  • Approaches to providing e-gov services
  • One stop shop and life events
  • Formal frameworks for establishing one-stop-shop portals
  • E-governance and trust in institutions
  • E-participation
  • Open government

2. Readings

  • Veit, D., Huntgeburth, J. (2014) Foundations of Digital Government: Leading and Managing in the Digital Era. Springer, Berlin. Izbrana poglavja, cca. 100 str.
  • Vintar, M., Grad, J. (2004). E-uprava: Izbrane razvojne perspektive. Fakulteta za upravo, 2004. Izrbana poglavja, cca. 50 str.
  • Lee J (2010) 10 year retrospect on stage models of e-government: a qalitative meta-synthsis. Government Information Quarterly 27: 220-230.
  • Rabaiah A in Vandijck E (2009) A strategic framework of e-government: generic and best practice. Electronic Journal of e-Government 7(3): 241-258.
  • Heeks R (2006) Understanding and measuring eGovernment: International benchmarking studies. UNDESA workshop, E-Participation and E-Government: Understanding the Present and Creating the Future. Budimpešta, Madžarska.
  • Tinholt D in ost. (2014) Delivering the European Advantage? How European governments can and should benefit from innovative public services. Poročilo Evropske Unije. DOI: 10.2759/4919.
  • Mugellini E, Pettenati MC, Khaled OA, Pirri F (2005) eGovernment Service Marketplace: Architecture and Implementation. E-Government: Towards Electronic Democracy (pp. 193 –204). Springer, Berlin.

3. Objectives and competences


  • Student understands the concept of e-government and he is able to effectively analyse its technological, regulatory, organizational and procedural dimensions.
  • Student is acquainted with the main features of expected changes and new methods of management, including e-government, which will ensure better service delivery to citizens and business, with the full participation of all subjects and all levels.
  • Student is familiar with the research tools used for the study of e-government phenomenon and major research projects that are ongoing within the EU.
  • Student is trained for the independent application of knowledge in solving the most complex problems in administration and development of the new knowledge in the field.  He is able to combine this knowledge with other thematic areas, pass it on and use it within the individual research.


  • Ability to integrate and use acquired interdisciplinary knowledge in the field of e-government with the aim of further public sector development and modernization
  • Ability for effective usage of e-government and ICT as a fundamental platform of public administration process and its successful integration in administration business
  • Ability to identify problems, provide critical analysis, synthesis and formulation of proposals for better e-government solutions
  • Ability to identify and evaluate various success factors necessary for the effective implementation of the e-government concept and subsequent changes or impacts of e-government on the different organizational aspects.


4. Intended learning outcomes:

  • Student is capable of individual work and complex study, he is able to integrate his knowledge and understanding, and pass the acquired knowledge to others.  He is able to perform the scientific processing of the specific question or problem and is qualified to pursue independent study and professional training.
  • Student is capable of using the acquired knowledge in his working environment or practice. The student is qualified for application of new concepts, methods, tools and skills in the field of administration at all levels.
  • Both theoretical and practical knowledge acquired by the student through the project work enables critical analysis and reflection.
  • Acquired knowledge enables understanding of the theory and application of knowledge in practice as well as critical evaluation of the current situation and deficiencies.


5. Learning and teaching methods:

  • Lectures, where the stress is on comparative analysis of theoretical origins. strategic and developmental factors.
  • Seminars, where the stress is on in-depth study of selected theoretical concepts and cases and fields.
  • Method of presentation and discussion, where graduates present and critically evaluate the results of their research in front the public.


6. Assessment

  • Seminar work 45%
  • Written and/or oral exam 55%