Methods, techniques and information tools for business process reeingeneering2018

2019 Methods, techniques and information tools for business process reeingeneering

  • Study programme and level: Master’s Degree Programme Administration- Public sector governance 2nd Cycle
  • 2nd year
  • 6 ECTS
  • Course type: Core
  • Lectures: 21
  • Seminar: 11
  • Other forms of study: 88
  • Individual work: 60
  • Lecturer: Tina Jukić, PhD

1. Prerequisits

No prerequisits.

2. Content (Syllabus outline) 

  • Introduction and field terminology
  • The role of information technology (IT) in business process reeingeneering (BPR)
  • Methodologies and techniques for BPR
  • Classification of IT tools for BPR support
  • IT tools for BPR
  • BPR key success factors
  • BPR change management
  • Particularities of BPR in public administration
  • Practical examples of BPR based on IT
  • BPR project: from idea to implementation

3. Readings

  • Sharp, A. in McDermott, P. (2009). Workflow Modelling: Tools for Process Improvement and Applications Development, 2nd Edition. Norwood: Artech House, Inc.
  • Hammer, M. (1990). ReengineeringWork: Don’t Automate, Obliterate. Harvard Business Review, julij - avgust 1990.
  • Davenport, T. (1995), Business Process Reengineering: Its Past, Present, and Possible Future. Harvard Business Review, november 1995, str. 196-082.
  • Van der Aalst, W. (2016). Process Mining: Data Science in Action. Springer Verlag, Berlin Heidelberg.
  • Mans, R. S., Van der Aalst, W., Vanwersch, R. J. B. (2015). Process Mining in Healthcare - Evaluating and Exploiting Operational Healthcare Processes. Springer Verlag.
  • Rajabzadeh Ghatari, A.,  Shams, Z. in Vedadi, A. (2014). Business process reengineering in public sector: ranking the implementation barriers.  International Journal of Process Management and Benchmarking, let. 4, št. 3.
  • Mohapatra, S. (2012). Change Management Approach in Implementing BPR. V: Business Process Reengineering, str. 163-190.
  • LEBEN, Anamarija, JUKIĆ, Tina. Metode in tehnike za podporo procesni usmerjenosti organizacij. V: DEČMAN, Mitja (ur.). Javna uprava kot gonilo družbe : e-zbornik člankov. 1. izd. Ljubljana: Fakulteta za upravo. 2017, ilustr. www.fu.uni-lj.si/fileadmin/usr-files/Zalozba/DSU2017_E-zbornik_clankov.pdf. [COBISS.SI-ID 5100206]
  • Vsebine v e-učilnici. / Content in the e-learning environment (Moodle).

4. Objectives and competences

Student:

  • is acquainted with the role of information technology (IT) in business process reengineering (BPR)
  • presents different BPR methodlogies
  • is acquainted with techniques and IT tools for BPR
  • is acquainted with key success factors of BPR projects
  • is acquainted with the whole BPR life-cycle (from idea to implementation)

Competences:

  • understanding the role of IT in business process reengineering (BPR)
  • capability of active collaboration in BPR projects
  • capability of implementation of different BPR methodologies
  • ability to analyse key success factors in BPR projects
  • capability of usage of IT tools and techniques for BPR support

5. Intended learning outcomes

Student will be able to:

  • identify opportunities for business process reengineering with the use of information technology (IT)
  • use selected methodologies for BPR
  • use selected techniques and tools for BPR
  • to recognize barriers in BPR projects
  • prepare and justify the BPR project

6. Learning and teaching methods

  • preparations for lectures
  • lecture
  • preparations for seminars
  • seminars
  • case study

7. Assessment

  • written and/or oral exam 100 %

8. Lecturer's references

  • LEBEN, Anamarija, JUKIĆ, Tina. Metode in tehnike za podporo procesni usmerjenosti organizacij. V: DEČMAN, Mitja (ur.). Javna uprava kot gonilo družbe : e-zbornik člankov. izd. Ljubljana: Fakulteta za upravo. 2017, ilustr. www.fu.uni-lj.si/fileadmin/usr-files/Zalozba/DSU2017_E-zbornik_clankov.pdf. [COBISS.SI-ID 5100206]
  • Jukić, T., Žužek Nemec, A. (2012). Razvoj večparametrskih modelov za podporo odločanju : primer evalvacije različnih možnosti elektronskih identitet. V: Pevcin, P. (ur.), Setnikar-Cankar, S. (ur.). Razumen in razumljen javni sektor v Sloveniji, (Zbirka znanstvenih monografij Upravna misel). natis. Ljubljana: Fakulteta za upravo, str. 183-200.
  • Jukić, T., Vintar, M., Benčina, J. (2013). Ex-ante evaluation : towards an assessment model of its impact on the success of e-government projects. Information polity, ISSN 1570-1255, let. 18, št. 4, str. 343-361.
  • Jukić, T., Benčina, J., Vintar, M. (2012). Multi-attribute evaluation of e-government projects : Slovenian approach. International journal of information communication technologies and human development, ISSN 1935-5661, let. 4, št. 1, str. 82-92.
  • Jukić, T., Todorovski, L., Leben, A., Vintar, M. (2015). Uporaba kataloga kazalnikov za vrednotenje politik, programov, projektov in storitev e-uprave. Uporabna informatika, ISSN 1318-1882, let. 23, št. 4, str. 199-211.