Information technologies in public administration2018

2004 Information technologies in public administration

  • Study programme and level: Master’s Degree Programme Administration- Public sector governance 2nd Cycle
  • 1st year
  • 8 ECTS
  • Course type: Core
  • Lectures: 28
  • Seminar: 14
  • Other forms of study: 118
  • Individual work: 80
  • Lecturer: Ljupčo Todorovski, PhD, Tina Jukić, PhD

1. Prerequisits

No prerequisits.

2. Content (Syllabus outline) 

  • Definitions, historical context of introducing IT in public administration, e-government
  • E-government stage models
  • E-government national strategies
  • Effects of IT and evaluating e-government
  • International frameworks for evaluating e-government
  • Digital divide
  • Managerial approach to introducing IT in public administration
  • One-stop-shop portals
  • E-government interoperability frameworks
  • Participative approach to introducing IT in public administration
  • E-participation and e-governance
  • Open government and open data

3. Readings

  • Veit, D., Huntgeburth, J. (2014) Foundations of Digital Government: Leading and Managing in the Digital Era. Springer, Berlin. Izbrana poglavja, cca. 200 str.
  • Lee, J. (2010) 10 year retrospect on stage models of e-government: a qalitative meta-synthsis. Government Information Quarterly 27: 220-230.
  • Rabaiah, A., Vandijck, E. (2009) A strategic framework of e-government: generic and best practice. Electronic Journal of e-Government 7(3): 241-258.
  • Heeks, R. (2006) Understanding and Measuring eGovernment: International Benchmarking Studies. UNDESA workshop, E-Participation and E-Government: Understanding the Present and Creating the Future. Budimpešta, Madžarska. Izbrani deli, cca. 30 str.
  • Tinholt, D. in ost. (2014) Delivering the European Advantage? How European governments can and should benefit from innovative public services. Poročilo Evropske Unije. DOI: 10.2759/4919. Izbrana poglavja, cca. 80 str.
  • Mugellini, E., Pettenati, M.C., Khaled, O.A., Pirri, F. (2005) eGovernment Service Marketplace: Architecture and Implementation. E-Government: Towards Electronic Democracy, Springer: 193-204.

4. Objectives and competences

Goals – student:

  • reads and understands  complex professional and scientific e-government literature in English language
  • knows how to use content analysis methodology on the current corpus of scientific and professional articles in the field of e-government
  • selects and applies methodologies for the evaluation of e-government
  • identifies and applies appropriate approaches to strategic planning and implementation of e-government services (e-services), e-participation and open government (open data)
  • identifies the dimensions of the digital divide and designs measures for its reduction


  • the ability of a comparative analysis and critical assessment of the state of e-government in the chosen (geographical or organizational) field in Slovenia and abroad
  • the ability to identify opportunities for the introduction and use of e-government services and open data, together with the ability of participation in the development of appropriate measures and solutions
  • the ability to participate in strategic planning of e-government development, e-participation and open government

5. Intended learning outcomes


  • knows, understands and can use a variety of approaches and models for the deployment of e-government, e-participation and open government
  • knows, understands and is able to form a proper structure and content of the strategic documents in the field of e-government
  • knows, understands and is able to apply the methodologies for e-government evaluation
  • is able to analyze and plan actions to eliminate the digital divide and deployment of interoperability between information systems in administration
  • is able to analyze plans of IT solutions for the deployment and use of e-services and open data in public administration

6. Learning and teaching methods

  • preparations for lectures
  • lecture
  • preparations for seminars
  • seminars
  • study consultation
  • seminar paper

7. Assessment

  • written (and/or oral) exam 55 %
  • Assignments and active participation in lectures and seminars 45 %

8. Lecturer's references

  • Jukić, T., Todorovski, L., Leben, A., Vintar, M. (2015) Uporaba kataloga kazalnikov za vrednotenje politik, programov, projektov in storitev e-uprave. Uporabna informatika, let. 23, št. 4, str. 199-211.
  • Erman, N., Todorovski, L. (2015) The effects of measurement error in case of scientific network analysis. Scientometrics, let. 104, št. 2, str. 453-473.
  • Jukić, T., Vintar M., Benčina, J. (2013). Ex-ante evaluation : towards an assessment model of its impact on the success of e-government projects. Information Polity, let. 18, št. 4, str. 343-361.
  • Colombo, C., Kunstelj, M., Molinari, F., Todorovski, L. (2011). Participatory policy process design: lessons learned from three European regions. Journal of Balkan & Near Eastern studies, let. 13, št. 1, str. 117-139.