1612 Administrative Operation
Content
- The concept and role of administrative operation
- Uniform business image
- Official facilities and safety
- Culture of communication
- Document management
- Working procedures of document management
- Type, storage and protection of documents
- Protecting confidential data
- Streamlining of administrative operations
- Safety and Health at Work
- Organization of business events
- Public Information
Objectives and competences:
Objectives
Student:
- use methods of work that promote customer satisfaction
- select an appropriate manner and form of business communication
- analyze and adjust the procedures of records management
- analyze the cost-effectiveness and safety of the administrative operation
- choose the appropriate organization of business events.
Competences
- the ability to design and to use a uniform business image of the organization
- the ability to manage relationships with customers
- the ability to control, critical evaluation and problem solving in the records management field
- ability to analyze and provide a safe and healthy working environment
- the ability to provide rationality in administrative opreation.